10th February 2021
Our contact details
Sunbeam Hats Ltd
Correspondence Address: 10 Shandon Close, Tunbridge Wells, KENT. TN2 3RE
The type of personal information we collect:
We receive, collect and store any information you enter on our website or provide us in any other way. We collect personally identifiable information (including name, email, date of birth, delivery and billing addresses and contact number); payment details (including credit or debit card information which is handled through PayPal as a third party), comments, feedback and product reviews. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• To complete a transaction and delivery of your purchased product(s)
• To contact us with your queries or feedback
• To sign up for our marketing emails
We use the information that you have given us in order to fulfil your order and respond to your queries and feedback, If you have opted in to our marketing emails, we use your information to send offers and notices via email to you and you can unsubscribe at any time following the link in the footer of our emails.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org
(b) We have a contractual obligation
How we store your personal information:
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data is stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We keep a record of your personal information (name, email, date of birth, address and contact number) for as long as you subscribe to marketing emails or two years (whichever is the shorter time period) unless expressly asked by you to remove it before this time (to do so email email@example.com). We will then dispose your information by deleting your details from our records and the wix.com platform.
Your data protection rights:
Under data protection law, you have rights including:
- The right to access your personal data (to ask us what information we hold about you).
- The right to ask for your data to be deleted or corrected.
- The right to ask us to stop processing your data.
- The right to stop receiving marketing from us.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at firstname.lastname@example.org you wish to make a request.
How to make a complaint:
In the first instance, if you have any concerns about our use of your personal information, you can make a complaint to us at email@example.com
You can also complain to the Information Commissioners Office if you are unhappy with how we have used your data.
Changes to this policy:
We may change this policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of the site or sending you an email with the update. Please check this policy regularly to stay informed.